TitleAssistant Manager Soft ServicesBusiness unitIFMReporting toFacility Manager Key stakeholdersClient & Corporate Team.
Direct reportsTeam consisting of - JLL FE Soft & Vendor StaffDuties & responsibilitiesThis position will be responsible for managing the below areas
Manage all outsourced service contracts and JLL personnel, including inspections and quality management of service delivery this includes all cleaning functions i.
e. administration, reception, pest control and client services
Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by client
Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards
Plan, organize and arrange internal events for any processes or business
Actively coordinate with landlord on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities
Monitor and prepare reports on scrap disposal and waste management
Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site
Capture cost and tracking methods for all consumables and other supplies
Achieve client satisfaction to client expectations
To provide comprehensive facility and contract management to client with a focus on continuous improvement
To achieve financial and other targets established by the Operations Manager Facilities
Achievement of the key performance indicators and service level agreement targets as decided by client and Jones Lang LaSalle .
To deliver the global benchmark standards through the team of Jones Lang LaSalle for client
Any Graduate / BHMT Preferred
4-6 years of experience facility management.
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives