Accenture Technology powers our clients’ businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment.
Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.
You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.
You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role : SW / Application Tech Support Practitioner Role Description : Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : ABS Chemical Enterprise Services Good to Have Skills : Manufacturing Execution Systems Job Requirements : 1 : Responsibilitiesa : Proactively handle activities in Support and Implementation projects and exceed Client expectationsb : Independently handle and manage situations like outages and other project activities in 24X7 shifts on rotation basis on different time zonesc : Troubleshoot and solve problems and walk extra mile to get in depth understanding / identify root caused Communicate with Clients across the globe and build solutions2 : Professional Experiencea : In depth understanding and working experience in Manufacturing Execution System Rockwell, wonder ware , Werum etc and its architecture b : Handling implementation Support experience in MES deployments Good to have a back ground from Life science domain Compliance process awarenessc : Knowledge of ITIL process Incident ,Problem Change management 3 : Additional ASKS a : Shift timing 24X7 Shift on rotation basis and work in different time zones4Important points to remember aJob requirement filed edits can be made by proj
15 years of full time education