Immediate opening for US Production Team Lead
Imedx Information Services Private Limited
6d ago

iMedX is Hiring US †Production Team Lead,

Location : Hyderabad,

Experience : 2.0 to 6.0Years

Job Description

•Workflow management of US accounts.

•Optimized US workforce utilization.

•Volume load balancing.

•STAT management strategies.

•Volume prediction and forecasting and provide inputs to the supervisors.

•Participating in designing schedules for the workforce based on volume prediction and forecasting.

•Escalate any unusual trend in volumes / turn-around time to appropriate level.

•Followup on adherence to Turn-around Time as per SLAs across all the domestic as well as critical Global clients.

•Troubleshooting / escalation of all technical and nontechnical issues noted by both US team as well as the specific clients.

•US account tracker maintenance.

•Generation and circulation of hourly / daily reports of all the relevant platforms.

•Facilitating / coordinating with domestic training team on training users on their movement to new platforms.

•Handling client calls / voice messages and provide resolution to their queries.

•End to end communication.

•User database management †Keeping a record of all user IDs / Passwords and reset them whenever required.

•Platform ID creation.

Skills Required :

•Bachelor’s degree.

•Good communication skills both written and verbal, especially American vocabulary.

•Flexible to work in rotational shifts.

•Minimum 2 years of experience of workflow management in an ITeS, KPO.

•Good command over MS Office.

•Prior experience of iMedX Express Admin Console and other applications †preferred.

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