iMedX is Hiring US â€ Production Team Lead,
Location : Hyderabad,
Experience : 2.0 to 6.0Years
â€¢Workflow management of US accounts.
â€¢Optimized US workforce utilization.
â€¢Volume load balancing.
â€¢STAT management strategies.
â€¢Volume prediction and forecasting and provide inputs to the supervisors.
â€¢Participating in designing schedules for the workforce based on volume prediction and forecasting.
â€¢Escalate any unusual trend in volumes / turn-around time to appropriate level.
â€¢Followup on adherence to Turn-around Time as per SLAs across all the domestic as well as critical Global clients.
â€¢Troubleshooting / escalation of all technical and nontechnical issues noted by both US team as well as the specific clients.
â€¢US account tracker maintenance.
â€¢Generation and circulation of hourly / daily reports of all the relevant platforms.
â€¢Facilitating / coordinating with domestic training team on training users on their movement to new platforms.
â€¢Handling client calls / voice messages and provide resolution to their queries.
â€¢End to end communication.
â€¢User database management â€ Keeping a record of all user IDs / Passwords and reset them whenever required.
â€¢Platform ID creation.
Skills Required :
â€¢Good communication skills both written and verbal, especially American vocabulary.
â€¢Flexible to work in rotational shifts.
â€¢Minimum 2 years of experience of workflow management in an ITeS, KPO.
â€¢Good command over MS Office.
â€¢Prior experience of iMedX Express Admin Console and other applications â€ preferred.