The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
formats material as required.
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data.
Files, keeps records, and prepares / transmits / sorts / distributes facsimiles, mail, e-mail, and reports as needed.
Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements.
Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines.
Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Demonstrates effective time management and planning / organizing skills. Self-motivated and results oriented. Works effectively with other members of the team.
Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence.
Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
Supports local Customer Service teams, and provides support for other teams when needed.
Provides Chat support as required, local language plus other required languages.
Regular attendance at work is an essential part of the job. Other duties as assigned. QUALIFICATIONS EDUCATION & EXPERIENCE Basic education equivalent to US High School Diploma, or equivalent combination of education and experience. CHARACTERISTICS
SKILLS & CERTIFICATIONS
Additional languages may be required
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs.
Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.