Executive- Telecom Billing Application Support (Telecom BSS) - Senior SME- Monitoring of Rating, Billing, AR / Dunning, Invoicing, etc.
processes and providing expert support - Supporting tickets from Customer Operations - Daily Report generation monitoring and triggering in case of failures.
Troubleshooting & resolving all incidents, service request, Problem & trouble tickets assigned as per agreed SOPs. - Experience with telecom application domain for min 3 years -
Expert of ITIL / ITSM processes. -Strong Skills of Unix & PL / SQL "
Deliver on assigned troubleshooting & incidents, service request, Problem & trouble tickets - Ensure SOPs are upto Date "
Billing application operations / support
BE / MCA