Senior Executive
Vodafone Limited
6d ago

Executive- Telecom Billing Application Support (Telecom BSS) - Senior SME- Monitoring of Rating, Billing, AR / Dunning, Invoicing, etc.

processes and providing expert support - Supporting tickets from Customer Operations - Daily Report generation monitoring and triggering in case of failures.

  • System health check and pro-active restarts. - Configuration, New filename modification in flows - Daily & weekly & monthly task, health checks, monitoring, housing keeping activities, & proactive restarts -
  • Troubleshooting & resolving all incidents, service request, Problem & trouble tickets assigned as per agreed SOPs. - Experience with telecom application domain for min 3 years -

    Expert of ITIL / ITSM processes. -Strong Skills of Unix & PL / SQL "

    Deliver on assigned troubleshooting & incidents, service request, Problem & trouble tickets - Ensure SOPs are upto Date "

    Billing application operations / support

    BE / MCA

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