Desktop Support/Consultant Specialist/IT Infrastructure Delivery
HSBC Group
Pune, India
41d ago


Detailed Job Description :

  • Technology : Microsoft Windows
  • Experience : 6 - 12 years
  • Skills & Attributes :
  • Deployment, Support and troubleshooting of Desktop operating system (Windows 7, Windows 8.1, Windows 10)
  • 3rd level Incident resolution for Windows OS, Endpoint Protection suite, and other in-house HSBC tools & applications
  • Lead technical projects, initiative, business priorities both technically as well as functionally, with minimum supervision
  • Ability to become Subject Matter Expert for Desktop technologies (like Java, Browser, SCCM, Endpoint Security products, etc)
  • Good understanding of Windows Active Directory, SCCM
  • Awareness of ITIL processes
  • Excellent communication skills, with ability to describe complex technical scenarios in a concise manner, both verbally and written, and articulating the content depending on the audience
  • Candidate should have sense of ownership & urgency, attention to detail, flexibility, process orientation, strong analytical skills, sense of vigilance & adherence to all compliance procedures & policies
  • Large-scale implementation of Group standard applications, tool, security patches, GPOs, etc
  • Ability to independently lead crisis calls for Desktop technology, if required
  • Mandatory Skills :

  • Windows Client Support, with knowledge of Active Directory and SCCM
  • Good Communication and Inter-personal Skills
  • Worked in a infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer
  • Optional Skills :

  • Java / Browser support
  • Relevant Experience :
  • 6 - 12 years
  • Working Hours :

  • Should be willing to work in
  • Qualifications

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