Technical Support Specialist
SOTI Inc
Gurgaon, India
10h ago

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI is an industry leading global organization with a growing presence in the technology market. Our team leverages our partner network of including such partner relationships as Google, Apple, Microsoft and many more.

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team.

If you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service and eager to learn and grow in a fast paced environment then this position offers numerous growth opportunities and long lasting career with SOTI.

Responsibilities :

  • Provide telephone and email based post-sales technical support for our software products.
  • Installation, Configuration & Management of MDM tool.
  • Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Android, WIN Mobile etc.
  • Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
  • Participate in cross-functional teams and serve as the liaison for Customer Care.
  • Resolution of problem / request logs within contracted SLA targets and ensuring users are regularly updated.
  • Qualification :

  • Minimum experience of 2-5 years with good exposure in customer handling with different software products
  • Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile / Mobile Iron / Airwatch / SOTI is preferred.
  • Technical troubleshooting and hands-on experience with iOS & Android devices is required.
  • In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.
  • Knowledge of Logs Debugging would be an added advantage (Android ADB & iOS X-Code logs)
  • Good experience in trouble shooting Active Directory
  • Hands on working experience with Exchange & WIN Server
  • Must have worked extensively with *external customers*
  • Comfortable talking with customers.
  • Proven experience working on critical system down issues and escalations.
  • Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email.
  • Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA / TMG)
  • Any MDM certification (Citrix XenMobile / MobileIron / AirWatch / SOTI) is preferred.
  • Outstanding English written and verbal communication skills.
  • If you want to bring your ideas to life, apply at SOTI today.

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