This role will be based in EMEA and could be Home Working
Provider Contracting Negotiator
This role will be responsible for implementing programs and processes supporting Cigna Global Health Benefits’ provider contracting, provider relations, provider vetting goals, and provider data and network information needs for the Americas region.
This person in this position will work with directly contracted providers and a key assistance vendor, and may engage with a CIGNALinks Alliance partner in order to deliver best in class service to CGHB’s providers, customers and clients.
Part of the contracting and relationship management function for our primary assistance vendor supporting North America and Europe corporate CGHB.
Identifies areas of opportunity for improvement and holds the assistance vendor accountable to contracted obligations.
Promotes process improvement initiatives by identifying and successfully positioning service improvement opportunities and strategies within the Global Network Management department, other CGHB departments and Alliance partner organizations.
Supports department Vendor Management staff in the ongoing evolution of CIGNALinks alliance partner’s systems, infrastructure, and business processes to assure there is a sustainable and consistent operating model which is aligned with the CGHB strategic business vision.
Partners closely with Sales and Client Management, Underwriting, Medical Management, Medical Economics, and Service Operations to implement market strategies designed to support medical cost improvement, product enhancements, improvement in Provider, Alliance Vendor, and Member satisfaction results, and profitable growth in the region.
Supports Sales and Client Management by representing Cigna Global Health Benefits in Client and Broker meetings.
Supports growth and persistency through strategic collaboration with Sales and Client Management to achieve Regional sales goals and to meet unique client requests.
Ensures that provider contracts and other data are loaded in systems timely and accurately in support of administrative and accuracy objectives.
Demonstrates strong project and program management expertise in driving complex, cross-functional initiatives which involve a wide range of business areas and systems.
Key Challenges / Anticipated Changes in Environment
Ability to work in both a structured and an unstructured environment.
Work closely with the other department members, matrix partners and various CGHB departments
Effectively communicates and interacts with other business units to achieve goals; e.g. clinical operations, CGHB service operations (all regions), Sales and Client Management (all regions).
Degree in Healthcare Administration or a health-related advanced degree beyond a Bachelors is preferred
Strong analytical skills, attention to detail, accuracy, and organizational skills are essential
At least 4 years of experience in business management of a related field such as provider contracting, provider relations, and / or vendor management.
Excellent written, verbal and presentation skills.
Proficiency with MS Office programs including : Word, PowerPoint, Excel, Project, and Visio required.
Experience / Knowledge Requirements
Knowledge of high priority healthcare providers, third party administrators, CGHB competitor capabilities, and healthcare systems within various countries and major markets throughout the region.
Excellent interpersonal, communication and motivational skills, including negotiation and presentation skills
Strong influencing skills and ability to work in a complex, highly matrixed, environment, including balancing priorities of multiple organizations to deliver end results.
Strong people management and development skills
Effective problem resolution skills
Personal Competencies Required
Ability to organize and manage complex initiatives
Strong conflict resolution and people management skills
Excellent interpersonal, verbal, and written communication skills
Mature, with the ability to effectively communicate and influence individuals at all levels
Comfortable working in a fast paced environment with shifting priorities
Energetic and enthusiastic
A team player