Inside Customer Success Manager II (APAC)
Zscaler
Chandigarh, India
2 months ago

Overview :

The Customer Success Manager will play a key role in driving Customer Success , optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.

Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth.

Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

Responsibilities :

  • Be the key advocate for our Customers on behalf of Zscaler with a focus on Transformation, Engagement and Experience
  • Candidate will work with customers to maximize customer value realization by ensuring a productive partnership that meets customers’ aims
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.
  • Interact with CISO / CIO / Director / Manager Level stakeholders and Engineers to drive value realization
  • Deliver Quarterly Service reviews to customers.
  • Demonstrate fundamental understanding of Zscaler technology and articulate advantages of our solution against competitors.
  • Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
  • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.
  • Requirements :

  • Candidate should have 4-8 years of experience working in a customer-facing role (Sales or Customer Success with a Technical background is ideal).
  • Good understanding of Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  • Familiarity with Network Architectures and network routing concepts.
  • Highly motivated self-starter with competitive personality and strong attention to detail.
  • Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills.
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