Provide guidance and resources to manage all aspects of professional development by facilitating appropriate training, coaching and collaborative performance feedback.
Work collaboratively with employees; may become actively involved, as required, to meet schedules, business objectives and resolve problems.
Exercise judgment within defined procedures and policies to determine appropriate action.
Set objectives, goals and due dates for assignments. Provide direction to employees according to established policies and management guidance.
Frequently interact with functional peer groups to gain cooperation of others and / or conduct presentations concerning specific projects or schedules.
Use open and honest communication to articulate the team's business objectives, goals, procedures, policies, schedules and results.
Hold bi-weekly meetings at a minimum to discuss all corporate and organizational executive messaging.
Provide situational analysis and provide recommendations as required.
Manage team performance by providing coaching to team members to encourage performance improvement.
Measure individual and team performance against individual, team, organizational, and company goals, and provide timely feedback.
Use initiatives to improve customer satisfaction.
Evaluate individual and team training needs and collaborate with appropriate business owners to enable training opportunities.
Encourage the team to understand and communicate the company vision and competitive strategy for driving business.
Use Recognition and Reward Programs to keep employees engaged, motivated and satisfied.
Assist with resource management by collaborating with HR and recruiting agencies, interviewing and assessing suitable candidates to recommend appropriately qualified personnel.
Carry out assigned responsibilities for formal Goal Setting and annual Performance Management, including measurement and appraisal of employees, as well as promotion recommendations.
Promote corporate and / or organizational Career Planning Programs, provide access to resources and encourage employees to take ownership of their personal career planning.
Preferred Education :
Bachelor's degree or global equivalent, or equivalent experience.
Your Impact towards CA
Manages a department within the company. Fully accountable for meeting the operating objectives of the department. Develops proposed budgets for approval and manages budget once approved.
Develops others by encouraging accountability and enforcing performance standards. Makes selection, termination, and compensation decisions.
Makes tactical decisions that directly affect own workgroup and indirectly affect the organization. Resolves complex problems that arise in everyday work, and escalates more complex problems.
Develops and implements policies and procedures for the department to meet specific goals and objectives of the function;
modifies goals in response to functional changes. Analyzes and challenges current working methods to create improvements in processes and results.
Planning time horizon is short.
Work Experience :
Typically, 10 or more years of Technical Support or IT experience. Familiar with industry concepts and practices.
Skills & Competencies
Capable of working in high pressure situations involving escalated issues, deadlines and adverse business impact.
Experience in the techniques of problem solving and decision making to resolve difficult situations.
Demonstrate the use of interpersonal and social skills in individual and group settings, including : Actively listening to what other people are saying.
Verbally communicating fluently and confidently with subordinates, peers and senior management. Presenting written communication in appropriate formats with good grammar and punctuation.
Instructing, coaching and mentoring to improve performance and employee development. Networking to proactively establish a variety of contacts and build new relationships.
Negotiating to reconcile differences and produce an agreement. Recognizing and resolving conflict through collaboration and consensus.
Experience of team supervision and leadership : Evaluate and assess the processes and results of a team. Give instructions and measure the accomplishment of a task.
Motivate a group of people toward a common goal. Provide guidance or direction in new situations. Set goals and provide appropriate feedback.
Aptitude for development of interpersonal and management skills.
Work within a self-directed Agile team; commit to work and own the outcome.
Demonstrate and cultivate a passion for delivering high quality products aligned with customer needs; increase customer exposure to build empathy.
Employ continuous learning; build domain expertise and keep abreast on new technology, processes, systems and tools.
Actively communicate and collaborate across functional boundaries.
More About Working at CA :
At CA Technologies, it’s easy to make a big impact. That’s because we help some of the world’s most powerful companies bring their best and brightest ideas to life.
And we do it together. Whether you’re in sales, marketing, technology or corporate, you’ll be part of great team at CA.
Bring what you bring.
Passion. Innovation. Weirdness. Whatever. No matter what you bring to the table, there’s a place for you at CA Technologies.
We’re here to do amazing things, and we want diverse talent to lead the way. What will you bring?
If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers;
if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it -
then CA Technologies is where you belong
For more information, visit www.CA.com / career
More About Working at CA :
CA has earned scores of global Workplace Excellence awards in the last few years and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators.
In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.