â€¢Ability work on Helpdesk ticket.
â€¢Ability to prepare different type of dashboard and excel / macro knowledge.
â€¢To prepare SLS matric reports
â€¢Ready to work in night shift.
â€¢Ability to work Independently on Helpdesk reporting activity.
â€¢Handle Client / User call independently wherever required.
â€¢Bachelorâ€™s Degree in relevant field of study, or equivalent of education and experience.
â€¢Experience identifying Helpdesk issues and recommending and implementing proposals to resolve problems.
â€¢Contribute to standard procedures, process documentation and ensuring compliance to process
â€¢Basic knowledge of capital market.
â€¢Work on functional support tickets and resolve them as per priority
â€¢Good on decision-making and problem solving.
â€¢Ability to communicate effectively verbally and in writing.
â€¢Ability to deal with internal and external clients with tact and diplomacy.
â€¢Ability to understand the client requirement, establish credibility and build effective relationships with them.
â€¢Should know how to manage multiple projects & activities.
â€¢Ability to operate independently Good presentation skills.