Help Desk Executive
FIS Global Business Solutions India Private Limited
Pune
5d ago
source : Monster

•Ability work on Helpdesk ticket.

•Ability to prepare different type of dashboard and excel / macro knowledge.

•To prepare SLS matric reports

•Ready to work in night shift.

•Ability to work Independently on Helpdesk reporting activity.

•Handle Client / User call independently wherever required.

•Bachelor’s Degree in relevant field of study, or equivalent of education and experience.

•Experience identifying Helpdesk issues and recommending and implementing proposals to resolve problems.

•Contribute to standard procedures, process documentation and ensuring compliance to process

•Basic knowledge of capital market.

•Work on functional support tickets and resolve them as per priority

•Good on decision-making and problem solving.

•Ability to communicate effectively verbally and in writing.

•Ability to deal with internal and external clients with tact and diplomacy.

•Ability to understand the client requirement, establish credibility and build effective relationships with them.

•Should know how to manage multiple projects & activities.

•Ability to operate independently Good presentation skills.

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