Role Purpose HSBC is one of the world’s largest banking and financial services organisations. The bank serves around 38 million customers through four global businesses : Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking.
The bank’s objective is to be the world’s leading and most respected international bank. Within HSBC, Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.
HSBC Technology HSBC Technology supports the Bank in developing and managing its technology systems and infrastructure. HSBC Technology’s ways of working are redefining technology within the financial industry and our emphasis on digital is ensuring we stay connected with the future of banking and financial services.
Technology Management IT Management ensures all budgeting, reporting, compliance and risk governance requirements are met, enabling IT to manage its resources effectively to meet business demands.
This includes financial oversight of costs and unit rates. This function also al Technology Strategy Senior Manager (GCB 4) Supports the Head of Technology Strategy role in ensuring that HSBC Technology has a clearly articulated & well defined Technology Strategy that is aligned to the outcomes of the wider Business Strategy : Strategy Skills / Experience
Responsible for processes that strategic management embedded with plans of organisation.
Takes full responsibility for budgeting, estimating, planning and objective setting. Manages implementation of performance management systems and services to take corrective actions where necessary.
Manages portfolio components to ensure success of overall portfolio. Identifies issues with portfolio structure, cost and risk, recommends and monitors corrective action.
Collaborates with stakeholders at all levels, prepares business cases which define business risk and potential options for achieving benefits through process change.
Evaluates learning outcomes against strategic aims of the organisation.
Strategic Technology Alignment
Demand & Supply Management
Principal Accountabilities : Key activities and decision making areas Leads Customer Excellence
leading through empowering and motivating others to deliver high quality and innovative products; praising and celebrating shared successes.
BUAN5 Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
Applies and monitors the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives.
Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
ETMG6 Determines the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs.
Identifies appropriate accreditation and qualification paths, applicable to individuals within the organisation. Evaluates learning outcomes.
Manages the development and provision of all learning, taking account of the strategic aims of the employing organisation.
ITMG6 Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services (including data, voice, text, audio and images).
Influences senior level customers and project teams through change management initiatives, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.
Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business / financial goals and performance targets.
Monitors performance and takes corrective action where necessary. ITSP6 Sets policies and standards and guidelines for how the organisation conducts IT strategy development and planning.
Leads and manages the creation or review of an IT strategy which meets the requirements of the business. Develops, communicates, implements and reviews the processes which ensure that the strategic management of IT is embedded in the management and operational plans of the organisation.
CNSL7 Takes responsibility for a significant consultancy practice, including practice development, proposals / sales to internal or external clients, account management and managing the delivery of consultancy services over a wide range of topics.
GOVN6 Puts in place, or confirms, staffing structures to support the work of the governing authority (board, trustees, etc.
and proper relationships between the organisation and external parties. Takes responsibility for review of management processes (and decisions) and confirms that they are compliant with the organisation's strategy for corporate governance of information.
Is familiar with relevant standards and the principles embedded within them. Reviews new business proposals and provides specialist advice on compliance issues.
Acts as the organisation's contact for relevant regulatory authorities. Establishes policy and standards for compliance with relevant legislation.
POMG6 Leads the definition of a portfolio of programmes, projects, and / or on-going service provision. Engages and influences senior managers to ensure the portfolio will deliver the agreed business objectives.
Plans, schedules, monitors and reports on activities Management of Risk The jobholder has core accountability for ensuring appropriate risk management across the global Business Service particularly for operational risk but equally for other risks which can transpire as a result of poor operational disciplines including Fraud, Credit, and Financial Crime & Regulatory risks.
Observation of Internal Controls Ensures that HSBC internal control standards are met, including timely implementation of internal and external auditpoints together with any issues raised by external regulators.
The term compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Knowledge & Experience / Qualifications Primary Skills and Experience :
Educational Qualifications : Master degree (preferably in Business Administration, Finance, Economics, Technology discipline or Analytics)