Project Management/Manager Business Analyst/IT COO
HSBC Group
Pune, India
55d ago


Role Purpose HSBC is one of the world’s largest banking and financial services organisations. The bank serves around 38 million customers through four global businesses : Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking.

The bank’s objective is to be the world’s leading and most respected international bank. Within HSBC, Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.

HSBC Technology HSBC Technology supports the Bank in developing and managing its technology systems and infrastructure. HSBC Technology’s ways of working are redefining technology within the financial industry and our emphasis on digital is ensuring we stay connected with the future of banking and financial services.

Technology Management IT Management ensures all budgeting, reporting, compliance and risk governance requirements are met, enabling IT to manage its resources effectively to meet business demands.

This includes financial oversight of costs and unit rates. This function also al Technology Strategy Senior Manager (GCB 4) Supports the Head of Technology Strategy role in ensuring that HSBC Technology has a clearly articulated & well defined Technology Strategy that is aligned to the outcomes of the wider Business Strategy : Strategy Skills / Experience

  • Experience of defining and driving strategy for a global technology function in multiple banking organisations
  • Desirable additional experience spanning technology strategy delivery in other industries or as part of a strategy consulting firm
  • Deep understanding of the Operating Models to run a Global Technology function
  • Strong financial modelling and business case development skills managing complex business models across multiple geographies and currencies
  • Ability to manage and align stakeholders across Global, Regional and local levels to drive support for new strategic initiatives
  • General Skills

  • Manages staffing structures to support work of governing authority. Responsible for review of management processes. Capable of reviewing new business proposals and providing strategic alignment advice.
  • Set policies and guidelines for how organisation should conduct IT strategy development. Manage the creation of an IT strategy.
  • Responsible for processes that strategic management embedded with plans of organisation.

  • Responsible for significant consultancy practice, managing the delivery of consultancy services across a broad range of topics.
  • Manages resources needed for delivery of information and communications system services. Influences senior project teams through change management, ensuring infrastructure is managed to provide agreed outcomes.
  • Takes full responsibility for budgeting, estimating, planning and objective setting. Manages implementation of performance management systems and services to take corrective actions where necessary.

  • Leads programme, project and service provision. Engages and influences senior manager to ensure project will deliver agreed business objectives.
  • Manages portfolio components to ensure success of overall portfolio. Identifies issues with portfolio structure, cost and risk, recommends and monitors corrective action.

  • Determines business requirements and specifies effective business processes through improvements in systems, practices, management, procedures and organisational change.
  • Collaborates with stakeholders at all levels, prepares business cases which define business risk and potential options for achieving benefits through process change.

  • Determines the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs.
  • Evaluates learning outcomes against strategic aims of the organisation.

    Strategic Technology Alignment

  • Ensure the alignment of the Technology roadmap and Technology organisation strategies with the business imperatives
  • Define and drive the execution of all transformation technology initiatives
  • Lead and manage the definition of the Technology Operating Model to support the future state of HSBC Technology. This includes but is not limited to organisation design, location strategy, process optimisation and technology governance
  • Investment Planning

  • Support the planning of Technology budgets to ensure alignment with strategic initiatives / objectives that deliver value to the Business
  • Actively manage all budgetary requirements to support short to long term business vision
  • Demand & Supply Management

  • Assess and ensure business demand aligns with investment plans & Technology Strategy
  • Maintain oversight of technology investments across innovation and transformation initiatives
  • Stakeholder Management

  • Support the management of Technology business relationship; represent Technology in business discussions and ensure necessary technology capabilities required by the business are developed
  • Ensure that the Technology mission statement / vision and technology plans are communicated effectively across the necessary Teams
  • Engage with key stakeholders such as Head of Architecture, Chief Digital Officer and Chief Technology Officer
  • Principal Accountabilities : Key activities and decision making areas Leads Customer Excellence

  • Create an environment that empowers staff to be able to respond to customers in a way that is personal and engaging
  • Initiate and recognise activities focused on delivering outstanding customer service and / or improving customer advocacy
  • Take responsibility for ensuring that appropriate arrangements are in place for delivering a seamless customer experience
  • Evaluate customer information from many sources to identify and achieve ways to differentiate and improve customer service Manages Change
  • Ensure that you provide the tools and resources for people to understand change messages
  • Plan and manage the activities needed to implement change successfully
  • Support people through the process of change to ensure they fully embrace the new environment
  • Take action to identify and appropriately deal with any potential blockers to change in order to reduce the risk of not delivering Actions Creative Problem Resolution
  • Identify and define issues or problems that are not obvious; participating actively and constructively in meetings where problems are discussed and resolved
  • Bring structure and order to undefined problems and / or large scale problems, making them easier to address and solve
  • Use systemic thinking and creativity in devising solution options
  • Evaluate relative costs, benefits and obstacles of potential solutions R ole Context (The environment and operating conditions of the role including the extent of guidance and authority)About the culture of HSBC Technology : the behaviours required of the HSBC Technology workforce include;
  • insisting on the highest standards in all that we do; accountability without question; recognising and supporting the value of collaboration for the benefit of our clients;
  • valuing creative thought and being curious about new possibilities; recognising and encouraging the best ideas whilst learning from our mistakes;
  • leading through empowering and motivating others to deliver high quality and innovative products; praising and celebrating shared successes.

    BUAN5 Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.

    Applies and monitors the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives.

    Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.

    Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

    ETMG6 Determines the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs.

    Identifies appropriate accreditation and qualification paths, applicable to individuals within the organisation. Evaluates learning outcomes.

    Manages the development and provision of all learning, taking account of the strategic aims of the employing organisation.

    ITMG6 Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services (including data, voice, text, audio and images).

    Influences senior level customers and project teams through change management initiatives, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.

    Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business / financial goals and performance targets.

    Monitors performance and takes corrective action where necessary. ITSP6 Sets policies and standards and guidelines for how the organisation conducts IT strategy development and planning.

    Leads and manages the creation or review of an IT strategy which meets the requirements of the business. Develops, communicates, implements and reviews the processes which ensure that the strategic management of IT is embedded in the management and operational plans of the organisation.

    CNSL7 Takes responsibility for a significant consultancy practice, including practice development, proposals / sales to internal or external clients, account management and managing the delivery of consultancy services over a wide range of topics.

    GOVN6 Puts in place, or confirms, staffing structures to support the work of the governing authority (board, trustees, etc.

    and proper relationships between the organisation and external parties. Takes responsibility for review of management processes (and decisions) and confirms that they are compliant with the organisation's strategy for corporate governance of information.

    Is familiar with relevant standards and the principles embedded within them. Reviews new business proposals and provides specialist advice on compliance issues.

    Acts as the organisation's contact for relevant regulatory authorities. Establishes policy and standards for compliance with relevant legislation.

    POMG6 Leads the definition of a portfolio of programmes, projects, and / or on-going service provision. Engages and influences senior managers to ensure the portfolio will deliver the agreed business objectives.

    Plans, schedules, monitors and reports on activities Management of Risk The jobholder has core accountability for ensuring appropriate risk management across the global Business Service particularly for operational risk but equally for other risks which can transpire as a result of poor operational disciplines including Fraud, Credit, and Financial Crime & Regulatory risks.

  • Many operational processes have a core purpose of risk prevention / mitigation.·The jobholder ensures the fair treatment of customers is at the heart of everything Global Operations does;
  • The jobholder leads by example demonstrating the Group’s values.·The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures andpractices, management restructurings, and the impact of new technology.
  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and / or the appropriate department.
  • Observation of Internal Controls Ensures that HSBC internal control standards are met, including timely implementation of internal and external auditpoints together with any issues raised by external regulators.

  • The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer.
  • The term compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

  • This will be achieved by adhering to all relevant processes / procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
  • Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.


    Knowledge & Experience / Qualifications Primary Skills and Experience :

  • Working in a global, matrix hierarchy based organization and able to engage senior stakeholders effectively High proficiency in written and oral communications is a must
  • Data modelling, visualization and presentation skills High proficiency at least some of applications / languages like Excel, PowerPoint, Visio, Prezi, R, Python, etc.
  • Critical and investigative mind set, takes initiative to solve intricate problems and propose business viable solutions
  • Clear understanding of Technology and Finance industries
  • Flexible in terms of task management and ability to collaborate seamlessly with a high functioning team of fellow strategists, and external partners when required
  • Educational Qualifications : Master degree (preferably in Business Administration, Finance, Economics, Technology discipline or Analytics)

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