Associate Content Enhancement Specialist
Thomson Reuters
Bangalore, India
11d ago

Job Description

This role sits within our Financial & Risk ( F&R ) business. On January 30, 2018, Thomson Reuters announced that it signed a definitive agreement to enter into a strategic partnership with private equity funds managed by Blackstone related to the company's F&R business.

As part of the transaction, Thomson Reuters has agreed to sell a 55% majority stake in Financial & Risk and will retain a 45% interest in the business.

Thomson Reuters will maintain full ownership of its Legal, Tax & Accounting and the Reuters News businesses. The transaction is expected to close in the second half of the year and is subject to specified regulatory approvals and customary closing conditions.

When the transaction closes, this role will be included in the new F&R entity. Further information on this can be found at

The Global Content Enhancement support is responsible for providing end to end support for content enhancement for clients.

The team works closely with Business Owners, Helpdesk Management, Sales, Content Management, Account Managers and the F&R business globally to facilitate support for clients.

The role entails Query handling, Escalation Management, drive projects to improve performance, knowledge and quality of responses within the Enhancement group.

Independently work with Content management to monitor content enhancement request.

Facilitate end to end process of Content Enhancement for better responsiveness to clients and key stakeholders.

Essential Day-to-Day Responsibilities :

  • Support the creation of content enhancement tickets for all asset class.
  • Ensure client’s content enhancement request is accurately captured and quality / complete data is delivered.
  • Expertise to Interpret and analyze the client requirements and provide comprehensive solutions by engaging with Business Owners.
  • Establish and maintain strong relationships with key stakeholders.
  • Responsible for managing escalation from account managers, GTM team and other stake holders.
  • Independently work with Business Owner, Content Team and Specialist groups to resolve complex issues.
  • Conduct product testing and manage projects as deemed necessary by the product management team.
  • To co-ordinate with the Business Owner to ensure content enhancement are completed in due course.
  • Continuously build new knowledge and skills to determine Enhancement request and coordinate with right business owner on the progress of Enhancement.
  • Share best practices with the group and innovate to resolve outstanding issues.
  • Facilitate problem solving on data issues for better responsiveness to clients and key stakeholders.
  • Ensure documentation is up-to-date and consistent.
  • Ensure that helpdesk and content team follow the right process which helps to meet the service targets.
  • Additional Information : Rotational Shift

    Qualification :

  • Educated to graduate level education with a degree in Computer Science, Business, Economics, or Finance.
  • Required Skills :

  • Minimum 2-3 years overall work experience
  • At least 1 year hands on experience on real-time product.
  • Expertise in real time data flows, databases and financial markets
  • Desired Skills :

  • Strong Content / Product Expertise
  • Good networking skills
  • Effective communication skills (be able to deliver negative messages)
  • Proficient writing skills
  • Analytical Skills
  • Stakeholder Management Skills
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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