Executive, Help Desk
Jones Lang LaSalle, IP, Inc
Pune, India
4d ago

Job Description

TITLE : - Facilities Executive Soft

BUSINESS UNIT : - Integrated Facilities Management

LOCATION : - Pune

REPORTING TO : - Facility Manager / Assistant Facilities Manager

DIRECT REPORTS : - As assigned

POSITION GOALS : -

  • To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement.
  • To achieve financial and other targets established by both the Senior Facilities Manager and Assistant Facilities Manager.
  • Achievement of the Key Performance Indicators and Service Level Agreement targets.
  • Sets stretch targets for team to achieve maximum team performance
  • Is able to make difficult decisions and resolve problems or improve operations.
  • Actively searches out opportunities to achieve best results
  • Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
  • Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
  • DUTIES AND RESPONSIBILITIES : -

    Property Operations : -

  • Ownership of the day-to-day administration, including reports generation of the stocks tracker.
  • Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by Client
  • Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
  • Ensuring an adequate supply of consumables / materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
  • Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
  • Maintain appropriate levels of Petty cash to support FM operations.
  • Vendor invoices processing aligned with Clients finance process.
  • Statutory compliance check of all vendor invoices.
  • Routinely Inspect all services to ensure performance measures are being maintained
  • Effectively manage ECRES to ensure an on time deliverable system
  • Set stretch targets for self to achieve maximum team performance
  • Reporting : -

  • Contribute to the Weekly FM Meeting Minutes
  • Contribute to the Monthly Management Report to client and other reports as required
  • Others : -

  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Manage all Health and Safety issues and actively participate in Health and Safety reviews
  • EMPLOYEE SPECIFICATIONS : -

  • Experience in Facilities Management is required.
  • Strong Customer Service focus
  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Demonstrated experience with continuous improvement initiatives highly desirable
  • Demonstrated experience with client reporting and preparation of reports required.
  • Graduate in any discipline : -

  • 3 - 5 years experience in facilities management
  • Tertiary qualifications in hotel management / building management and / or business desirable
  • Proven ability to function effectively as part of a team
  • Proven ability to initiate and follow through with improvement initiatives
  • KEY PERFORMANCE MEASURES : -

  • Compliance with the Service Level Agreement established between Jones Lang LaSalle and BA Continuum Solution
  • Achievement of contracted Customer Satisfaction expectations
  • Achievement of savings initiatives as agreed with BA Continuum Solution.
  • Delivery of Agreed Initiatives as per BA Continuum Solution / Jones Lang LaSalle Initiatives Road Map
  • Achievement of service delivery goals as agreed with manager
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