Technical Support Executive ( voice) International
Impec Consulting Solutions
Secunderabad
9d ago

We're hiring for Technical Support Executive for International BPO US Process (Voice) - 5 working days - Rotational Shifts - Home pick and drop.

Roles & Responsibilities :

Effectively address customer queries by understanding challenges faced by the customer

Ensure you meet set process for addressing customer queries

Understand customer expectation clearly through effective probing

Document reasons for customer dissatisfaction for all the queries and the challenges faced

Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

Set high levels of performance standards for the given process / account

Ensure you understand expected performance standards and metrics to be achieved for a given process / account

Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight

Follow the learning management process to remain current and updated on required skills and knowledge required for the position

Learn, help and support fellow members in the team in meeting desired performance standards for a given process / account

Key Skills :

Excellent Communication Skills (Verbal and Written English)

Good knowledge on Windows Operating Systems (XP, Vista, 7, 8 & 10) & Mac OS

Desired Candidate Profile :

Graduate (Any Discipline)

Age < 30 years

Compensation : CTC : 2.02 LPA to 3.44 LPA

Benefits : Paid Training

Monthly Incentives

Company-Wide Rewards Program

Lucrative Employee Referral Program

Other Information :

Work Hours : 9 hours - Including 1 hour break (5 day per week & 6 day during training)

Shifts : Rotational Shifts (Candidate should be willing to work in Night shifts †8 : 00 PM to 5 : 00 AM)

Week Offs : Rotational Offs

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