Position Responsibilities Requirements :
Performs research and analysis to support business operations and presents findings to manager or project leader.
Tracking of issues, managing delivery of fixes and overall communications with customer.
Working with other departments within the organization to determine root cause and a viable solution to problems that arise.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and / or to deliver greater effectiveness and efficiency.
Utilizes systems and data to resolve business issues in the most effective and productive manner.
Identifies best practices and suggests how to improve current practices.
Calculates / estimates costs and benefits of alternative actions or solutions to establish their viability / ROI.
Develops recommendations to solve problems and issues related to business operations.
Analyzes and documents business processes and metrics, and identifies improvement opportunities.
May train internal employees on changes to business practices, processes or procedures.
May perform special projects upon request and on occasion.
May provide coaching and / or guidance to less experienced Business Analysts.
Performs other related duties as required.
General knowledge, skills and abilities :
Experience with software application configuration and testing
Experience with gathering and documenting software system requirements
Must be organized with good troubleshooting and analytical skills
Excellent written and oral communication skills, with ability to adapt quickly
Strong team player with a self-motivated, can-do attitude
Knowledge of IT
Knowledge of the business goals, objectives and business operations for the appropriate segment, division, group or line of business
Knowledge of financial services industry
Knowledge of basic financial analysis principles and ratios
Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
Excellent verbal and written communication skills to audiences of various levels in the organization (e.g., executive, management, individual contributors)
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Performs other related duties as required
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-
keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.
FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available and
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.