1. Responsible for quality communication and customer servicing within laid down productivity
and service benchmarks.
2. Ensure customer â€œdelightâ€ and consistent service experience, including timely resolution of
customer queries / issues.
3. To be aware of and comply with any updates about the process
4. Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided
to the team as guidelines for improving performance
5. To be aware of and comply with any updates about the process