Why Novartis :
927 million : The number of lives we touched in 2017.And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives.
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.
Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks.
And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us reimagine medicine.
Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology.
As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine.
To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location.
We need to be customer-oriented and focus on bringing the best services and solutions to the business both globally and locally to support our patients.
NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do.
Position Purpose :
The IAM Service Assurance Manager is an IT service management expert who oversees the whole ITIL stack for the Novartis global identity, authentication and access management portfolio of services ensuring optimal service availability as well as flawless delivery of services levels and environment changes, all while leveraging performance indicators towards ever-
evolving continuous service improvement.
The IAM Service Assurance Manager is also responsible for the management of vendors associated to the delivery of the IAM service portfolio.
This includes overseeing contractual health and performance, adherence to Novartis security and compliance controls, as well as continuous and sustainable improvement on service delivery.
Major Accountabilities :
Achieve most efficient service operations :
KPIs / Measures of Success :
Novartis provides innovative healthcare solutions that address the evolving needs of patients and societies. Headquartered in Basel, Switzerland, Novartis offers a diversified portfolio to best meet these needs : innovative medicines, cost-
saving generic and biosimilar pharmaceuticals and eye care. Novartis has leading positions globally in each of these areas.
In 2016, the Group achieved net sales of USD 48.5 billion, while R&D throughout the Group amounted to approximately USD 9.
0 billion. Novartis Group companies employ approximately 121,000 full-time-equivalent associates. Novartis products are sold in approximately 155 countries around the world.
For more information, please visit http : / / www.novartis.com
Degree or relevant equivalent experience English and other local language if needed Overall 12 + , years Operational and Service Management experience and ITIL processes. (TBU)
Knowledge & Skills