Applications Support Analyst
Gensler
Bangalore, India
4d ago

Your Role

The Data Platform Team is seeking an Applications Support Analyst with strong experience working with Linux and windows server environment.

In this position, you will be supporting multiple applications and will be responsible for triage and troubleshooting production issues.

This position is based in our Bangalore office .

What You Will Do

  • Responsible for resolving complex issues involving our own and vendor based integrated applications
  • Using appropriate resources to report, troubleshoot, diagnose and escalate incidents and requests as needed
  • Effectively collaborate with peers in Data Platform and IT teams to provide solutions to the customer's problems; working closely with IT, QA, Reporting and PMO teams
  • Analyzing data, log files, Event Logs, thread dumps, etc.
  • Reproducing customer issues, including setting up and configuring runtime environments
  • Identifying and documenting product defects for review and report those to QA and Development teams or Vendors
  • Maintaining a knowledge base of known issues and solutions by each application
  • Your Qualifications

  • 5+ years of experience with supporting different multi-tiered software applications.
  • Experience in working with Linux and Windows Server environment
  • Knowledge of the following in one of the two areas is a big plus :
  • Area-1 (Reports and Integration) : Tableau, Alteryx, SSRS, SnapLogic, Azure DataFactory
  • Area-2 (DevOps) : GitHub, Jenkins, Maven, PowerShell
  • Programming and debugging skills are an advantage
  • A passion for working with customers and a strong ability and desire to handle technical issues with varying levels of complexity
  • Ability to work independently, learn quickly and be proactive
  • Excellent English verbal and written communication skills
  • Ability to be on call 24x7 on occasion
  • Ability to work off hours on occasion
  • Apply
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