Send me Jobs like this Sutherland is searching for an Associate Professional - Process Trainer to join our expanding support team.
We are looking for a people-person with the passion to learn and become an expert in client-specific products and processes while striving to satisfy our clients customers.
If you are ready to take your career to the next level, apply today!
Process Trainers in this role get to :
Keep management updated : Relay important information in the form of timely and accurate reports.
Impact the bottom line : Coach and give feedback to trainees to help them fulfill performance metrics
Set the path to success : Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions
Empower the workforce : Create, facilitate, and / or revise training materials and documents to equip staff with fundamental skills and knowledge
Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations
Trainer TNA Amazon non voice process emails chats
Desired Candidate Profile
Have strong verbal and written communication skills; can communicate in a clear, constructive, and professional manner
Have attitude to simplify and resolve matters
Have inclination to help someone in need
Have willingness to learn
Be customer-oriented in managing communications and issues
Be creative and resourceful in finding effective solutions to problems and situations
Be persistent in working through challenges and doing whatever it takes to get the job done
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Company Profile :
Sutherland Global Services Private Limited
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