Process Trainer
Sierra-Cedar, Inc
Kochi
8d ago

Job Description

Send me Jobs like this Sutherland is searching for an Associate Professional - Process Trainer to join our expanding support team.

We are looking for a people-person with the passion to learn and become an expert in client-specific products and processes while striving to satisfy our clients customers.

If you are ready to take your career to the next level, apply today!

Process Trainers in this role get to :

Keep management updated : Relay important information in the form of timely and accurate reports.

Impact the bottom line : Coach and give feedback to trainees to help them fulfill performance metrics

Set the path to success : Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions

Empower the workforce : Create, facilitate, and / or revise training materials and documents to equip staff with fundamental skills and knowledge

Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations

Keyskills

Trainer TNA Amazon non voice process emails chats

Desired Candidate Profile

Have strong verbal and written communication skills; can communicate in a clear, constructive, and professional manner

Have attitude to simplify and resolve matters

Have inclination to help someone in need

Have willingness to learn

Be customer-oriented in managing communications and issues

Be creative and resourceful in finding effective solutions to problems and situations

Be persistent in working through challenges and doing whatever it takes to get the job done

Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

Company Profile :

Sutherland Global Services Private Limited

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