Cluster Manager-Pune
Morpheus Human Consulting Private Limited
3d ago

A Leading Nutrition and Health Management Company requires a Cluster Manager and the responsibilities include

Job Title : Cluster Manager- Pune

Job Responsibilities â€

Responsible for the handling the various centers

Need to strategies and come out with strategies to increase the sales and meet the targets

Responsible for business deliverables for driving sales and achieving business targets

Responsible for the supervision, direction and coordination of the day-to-day operations at the centre

Planning and coordinating daily work assignments and operations

Handling front desk activities

To constantly monitor the level of service quality at the centre and devise strategy to improve any shortfalls

To ensure client satisfaction and maximize sales

To work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clients

Ensuring doctors and nutritionists follow stipulated best practices

Ensure all documentation, record keeping is completed by self and the team

Coordinating all aspects of patient care with the appropriate team members

To interact with patients / clients visiting at the centre and make them comfortable

Ensuring quality service to each client

To motivate the team for daily and monthly targets & maintain discipline amongst team

Monitoring and maintaining high standards of service and hygiene.

Managing and regulating stocks and supplies†of herbs and nutritional foods.

Checking and securing cash receipts.

Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.

Budgeting to ensure maximum profitability of the operation.

Escalating requests for repairs and other centre needs / issues

Ensuring client satisfaction by providing fast and efficient service

Work honestly and sincerely towards achieving the targets of the organization

Ensure regular maintenance of doctor and nutritionists cabins.

Ensure the clinic has all regulatory permits and certifications as required.

Key Skills : Key Skills :

Strong sales and customer service attitude and experience

Strong communication skills in English, Hindi, Marathi

Knowledge of MS word and Excel.

Working in Healthcare services in a similar position will be an advantage.

Resolving customer queries.

Be able to drive monthly targets for centre

Strong convincing and counselling skills

Competently handling centre and proactively addressing challenges

Willingness to continually learn and grow

Willingness to work in a team, as a team

Must be open to occasional changes in location

Industry : Wellness Industry / Tourism / Service Selling / Fast Moving Durable Goods

Mandatory : Good Communication skills, Hard core sales, look for candidates who is handling Chain of Gym, Salons etc.

Gender : Open (Male Preferred)

Experience : 3 to 4 years of experience

Job Location : Kondwa - Pune

Working Days : 6 days

Reporting to : Head sales

Qualification : Graduate

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