A Leading Nutrition and Health Management Company requires a Cluster Manager and the responsibilities include
Job Title : Cluster Manager- Pune
Job Responsibilities â€
Responsible for the handling the various centers
Need to strategies and come out with strategies to increase the sales and meet the targets
Responsible for business deliverables for driving sales and achieving business targets
Responsible for the supervision, direction and coordination of the day-to-day operations at the centre
Planning and coordinating daily work assignments and operations
Handling front desk activities
To constantly monitor the level of service quality at the centre and devise strategy to improve any shortfalls
To ensure client satisfaction and maximize sales
To work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clients
Ensuring doctors and nutritionists follow stipulated best practices
Ensure all documentation, record keeping is completed by self and the team
Coordinating all aspects of patient care with the appropriate team members
To interact with patients / clients visiting at the centre and make them comfortable
Ensuring quality service to each client
To motivate the team for daily and monthly targets & maintain discipline amongst team
Monitoring and maintaining high standards of service and hygiene.
Managing and regulating stocks and suppliesâ€ of herbs and nutritional foods.
Checking and securing cash receipts.
Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.
Budgeting to ensure maximum profitability of the operation.
Escalating requests for repairs and other centre needs / issues
Ensuring client satisfaction by providing fast and efficient service
Work honestly and sincerely towards achieving the targets of the organization
Ensure regular maintenance of doctor and nutritionists cabins.
Ensure the clinic has all regulatory permits and certifications as required.
Key Skills : Key Skills :
Strong sales and customer service attitude and experience
Strong communication skills in English, Hindi, Marathi
Knowledge of MS word and Excel.
Working in Healthcare services in a similar position will be an advantage.
Resolving customer queries.
Be able to drive monthly targets for centre
Strong convincing and counselling skills
Competently handling centre and proactively addressing challenges
Willingness to continually learn and grow
Willingness to work in a team, as a team
Must be open to occasional changes in location
Industry : Wellness Industry / Tourism / Service Selling / Fast Moving Durable Goods
Mandatory : Good Communication skills, Hard core sales, look for candidates who is handling Chain of Gym, Salons etc.
Gender : Open (Male Preferred)
Experience : 3 to 4 years of experience
Job Location : Kondwa - Pune
Working Days : 6 days
Reporting to : Head sales
Qualification : Graduate