Solution Center Consultant - CA APIM
Hyderabad, AP, IN
8d ago

Responsibilities :

  • Utilize Services Best Practices to accurately and efficiently implement product of chosen expertise within the client environment remotely.
  • Learn and understand customer environment and priorities. Verify the product is working as designed.
  • Provide ongoing support to the customer throughout the duration of the contract.
  • Confirm and test remote access to customer network, including access to the installed CA software.
  • Remotely access customer system to verify CA products are adequately configured to perform R&O tasks and to address customer-
  • specific configuration requirements; collect necessary log data as appropriate.

  • Ensure users and related user rights are configured as required (change privileges, add / delete users)
  • Verify that backup configuration and restore procedures are defined and tested.
  • Verify system reporting is functioning as specified (auto reports are setup; reports go out as expected, changes to distribution as needed).
  • Create scripts to automate routine tasks where appropriate.
  • Effectively troubleshoot technical product operational issues for product of chosen expertise.
  • Deploy new functionality remotely.
  • Preferred Education :

  • Bachelor's Degree or global equivalent in Computer Science or business related field.
  • How you’ll Stand Out :

    In this role, you’ll help support AMS team to provide managed services by :

  • Work collaboratively with internal and external stake holders to provide a great customer experience. Strive to meet business commitments.
  • Meet the SLAs Provide consultative services to customer on the product to help adopt the implementation. Accountable for the service and offering.

    Use ITIL best practices in providing standard service to the customer. Create automation and effective problem management wherever possible.

    Knowledge sharing and building the Knowledge articles. Continuously strive to identify and provide the value add services to customer through AMS.

    More About Working at CA :

    At CA Technologies, it’s easy to make a big impact. That’s because we help some of the world’s most powerful companies bring their best and brightest ideas to life.

    And we do it together. Whether you’re in sales, marketing, technology or corporate, you’ll be part of great team at CA.

    Bring what you bring.

    Passion. Innovation. Weirdness. Whatever. No matter what you bring to the table, there’s a place for you at CA Technologies.

    We’re here to do amazing things, and we want diverse talent to lead the way. What will you bring?

    More About Working at CA :

    CA has earned scores of global Workplace Excellence awards in the last few years and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators.

    In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

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