JOB DESCRIPTION Basic Information Position Title Teller Supervisor Grade / Level B1 / B2 Vertical Liability Location Branches Business Retail Branch Banking Department Liability Sales Service Organizational Relationships Position Reporting to Branch Operations & Service Manager Direct Reports if any Tellers Indirect Reports if any ( total number) Branch Manager Job Purpose Qualification Graduate, Preferably Post Graduate Relevant Experience 6-
7 years of Banking experience Functional Competencies Selling skills, Negotiation Skills, Team Handling BehaviouralCompetencies Job Responsibilities Financial Responsibilities Supervise and support to teller in performing his duties regarding cash management and contribute to verify transactions in real time.
Promotes and cross sell the bank’s products and services Non Financial Responsibilities Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-
sales and monitors leads from staff to maximize sales Responsible for all teller activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals People Management Counsels teller staff on personnel issues and encourages empowerment to enhance their skills Compliance & Risk Responsibilities Monitors authenticity of instruments and safeguards the bank from fraudulent payments Monitors whether transactions arewithin the purview of operational guidelines Key Responsibility Manages the Teller department with the objective of providing high level of customer service, preventing losses through frauds, cross-
selling and enhancing staff productivity
Jaipur-N-JPRN-4-Shahpura Old Delhi Road
Liabilities Branch Operations and Services
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