Operates and maintains the hardware and software systems for Atoll (2G,3G and 4G network and Microwave Link and Evenflow ( Tool to enable engineers to rollout, upgrade 2G,3G and network ).
also holds Site, Maintains high availabilityand optimal performance of customer’s infrastructure and of all IT and Telecom supported services.
Continuously improves system performance and optimizes the existing ways of working. Customise and develop codes to fix the issues / to provide the work around to the issues as pert of L3 team.
Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.
Aims to resolve incidents and service requests within agreed Service Level Agreements
He / She has to analyse the problem tickets and come with solution for permanent fix by customising / develop the code .
Must follow the CRQ process to deploy the patches and ensure all update patches are installed on the application and responsible for performance improvement.
Experience in managing teams of up to 20 people, performance manage ment, career management, skill development
6 indirect reports and 2 direct reports - . Reports to DGM
BE-E&TC / Computers
12-15 years experience in managing O SS operations and leading a team of 20+ people comprising L1-L3 enegineers and solution architects
Minimum 10 years of experience in development / L2 / L3 support of fault and performance management
Certifications in Linux / unix; Experience in probing tools in a telecom environment
Should have good knowledge on network planning
Experience in managing the applications like Atoll, Evenflow
Excellent coding skills on Java, C#, Python, Unix scripting,.NET
Excellent troubleshooting skills
Knowledge of other probing applications like Netscout
Hands on experience on performance Management & fault management systems.
Sound knowledge on Service & Network Assurance Side
UNIX based operating systems such as RedHat Enterprise Linux
Sound Knowledge on Unix Shell Scripting and Python
Databases such as Oracle SQL, Oracle Exadata, MySQL, Sys admin,
protocols such as : SNMP, CORBA, SOAP / XML
Experience in a multinational environment
Very good communication skills
Techlead to the team and must have strong technical skills to support team as SME