In this role, you have the opportunity to :
You will be part of the HISS Customer Operations (RI-Radiology Imaging) organization is involved in implementation and support services of ISPACS for all our global install base.
The HISS Customer Operations Bangalore organization is 160+ member strong team and plays a major role in Service Delivery, Implementation and Support.
You are responsible for :
Bring support-services thinking and mind-set into all aspects of problem escalations
Become key partner with our SCS team for continually L1 competency enhancements
Ensure that continue to be aware of the latest technical & organizational developments and their relevance to the business
Build partnership with end customer (wherever applicable)
Good understanding on Information technology components
Analyzing & troubleshooting various hardware components (compute / storage / Network) issues quickly and effectively that can be administered remotely
Analyzing and troubleshooting Operating Systems issues quickly and effectively
To succeed in this role, you should have the following skills and experience :
Years of Experience : 5+ Years
Area of Experience : Healthcare Product(s) support (PACS / DICOM / HL7 / EMR - Field support Engineers
Must have Any Degree
Preferred - B.E / B. Tech
Industry Certifications : MCSA / MCSE / MS SQL / any relevant certification
Willingness to work in shifts and 24 / 7 model.
Excellent communication skills
Exhibits good listening and comprehension
Prepare clear and concise written communications
Proper clear and concise verbal communication
Exposure to direct interactions with end customers
Knowledge on Operating Systems, tools & Applications
Good knowledge on below OS Troubleshooting
Knowledge on Compute Server / storage / network
Compute & Storage
Good knowledge on computer hardware Installation, configuration and maintenance methodologies
Fair knowledge on various computer hardware IBM / DELL / HP etc.
Knowledge on Server administration RAM / HDD / Firmware upgrade etc.
Good understanding of storage concepts SAN, NAS, DAS
Good understanding of LAN & WAN
TCP / IP
Microsoft AD, DNS, DHCP service
Overall Good analytical & troubleshooting skills on above technologies
PACS, HL7 Knowledge
Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment
Good knowledge on HL7
MySQL Database administration, Trouble shooting Database problems
Handling HIS-PACS-VNA Integration
PACS / DICOM / HL7 / EMR - knowledge
In return, we offer you :
A growth path as a Technical Support Engineer with most rewarding career. We also believe that we are at our best as a company when you are at yours as a person.
Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.
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