Manager
Bank of America Corporation
Gurugram
3d ago
  • Overview
  • Bank of America overview, BA Continuum India overview, Business Overview)
  • Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

    BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

    This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.

    We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

    BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

    Process Overview*

    Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific , & EMEA regions.

    GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.

    Business Lending Fulfillment Service & Operations supports lending operations across document preparation, loan set up, servicing & transaction processing spread across a wide range of market segment

    Responsibilities :

  • Good understanding of MS office, analytical reasoning, data interpretation, problem-solving abilities, and attention to detail
  • Prepare and send Daily / Monthly MIS reports to Line of Business / Internal Stakeholders and MIS team SPOC within vertical (Monthly volumes, Metric performance reporting, Attrition details, scorecards etc.)
  • Maintaining database for Attrition real time / in pipeline, Seat Utilization, Head count details, reporting metric performances for Trade, Invoicing and FTE forecasting
  • Employee backfill tracker, Transactional Productivity, Collating & publishing CTQ details, Preparation of capacity files, 1*1 survey penetration mails / results, GRR-
  • monthly roll out / repository / adherence

  • Mandatory Trainings Penetration & closure, FTE forecast and Attrition Report - Overall, Region Wise, Manager & FLM level
  • Good verbal and written communication skills and effective interpersonal skills
  • Ability to manage the different requests seamlessly and partnering with different stakeholders (OPEX, BSM, HRGs, Finance, Technology, Migrations etc.,)
  • Ownership for delivering the critical requirements
  • Required Job Skills and Experience

  • Education* Graduation / Post Graduation / Commerce
  • Certifications If Any - NA
  • Experience Range* Minimum 9 Years
  • Mandatory skills* - Good Communication skills both Written & verbal. Good knowledge of Wholesale Banking, Experience on Audits, Project leading ability.
  • Desired skills - Good Project management skills
  • Strong knowledge and understanding of the Banking systems, internal control and reporting processes; Good accounting & economics knowledge;
  • Good analytical abilities;
  • Excellent written & verbal communication skills for any correspondence with LoB & Business Partners
  • Good team player
  • MS Office proficient and strong IT application skills
  • Willingness to learn and adapt to changes
  • Shift Timings : 11 : 30 am - 2 : 30 am (Window - Rotational)

    Experience 9 to 10 years

    Qualification : Graduate / Post Graduate

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