Platform Analyst
Ernst & Young Global Limited
Kochi, Kerala, IN
9d ago

As a Platform Analyst for the ServiceNow platform you will be responsible for working with the Agile development teams to review the proposed design of solutions for implementation of projects within the IT, HR and custom application space on an enterprise implementation of ServiceNow.

You will work in both initial design to determine the best solution to meet scalability and performance needs as well as post development to review implementation for best practice and quality standards.

The role is primarily an individual contributor who collaborates closely with other Engineers, Architects, InfoSec Consultants & Product Manager.

Essential Functions of the Job :

  • Supply feedback to System Engineers on impact of proposed solution to the overall platform environment
  • Promote designs supporting re-use of standard solutions and creation of on-going reusable components
  • Conduct quality and compliance code reviews at the completion of development cycles
  • Lead efforts with development team to conduct platform upgrades and coordinate for defined issues to be addressed
  • Work with Platform Product Manager to define roadmap for platform based products
  • Work across Product Managers to educate on platform product roadmap and impact to implementations
  • Work with System Engineers and Dev Leads to agree and publish platform standards
  • Knowledge and Skills Requirements :

  • Experience with Service Now both development and implementation for Enterprise.
  • Extensive experience of delivery that includes the use of supplier and off-shore resources
  • Promote designs supporting re-use of standard solutions and creation of on-going reusable components
  • Conduct quality and compliance code reviews at the completion of development cycles
  • Lead efforts with development team to conduct platform upgrades and coordinate for defined issues to be addressed
  • Work with Platform Product Manager to define roadmap for platform based products
  • Work across Product Managers to educate on platform product roadmap and impact to implementations
  • Work with System Engineers and Dev Leads to agree and publish platform standards
  • Experience with delivery under the SAFe Agile framework. Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
  • Strong communication and interpersonal skills (includes negotiation)
  • Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing.
  • Analytical / Decision Making Responsibilities :

  • Proactively identify risks and issues and escalates to Platform Manager
  • Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions;
  • Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously
  • Education :

  • A degree in Computer Science or a related discipline; or equivalent work experience
  • Experience :

  • 5 years experience delivering IT solutions
  • 2-3 years with ServiceNow platform, preference with Enterprise scaled implementations
  • Experience with ITIL, HR, Discovery ServiceNow implementations
  • Experience with resilient and highly available mission critical technology components
  • Experience with multi-geo, multi-tier service design and operations
  • Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
  • Experience with resilient and highly available mission critical technology components
  • Experience with multi-geo, multi-tier service design and operations
  • Delivery using modern methodologies especially SAFe Agile, Iterative, Waterfall, etc.
  • Apply
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