Business Process Analyst
21d ago

Job Description

  • Drive major incident activities and issue resolution tasks to completion, especially in crisis situations and drive structural RCA with vendor teams
  • Accountable for correct and timely execution of Problem Management processes by the vendors responsible for the execution of these activities.
  • Accountable for participating in the Architectural Review Board and responsible to approve infrastructure designs and solutions.
  • Responsible for building, maintaining and expanding deep knowledge of the Philips IT landscape and business processes running on them by partnering with people in IT and business.
  • Responsible, in cooperation with ITBP’s, BA and Service Managers, to define and execute end2end business process management and KPI reporting activities
  • Provides guidance to application maintenance teams in incident and problem management processes. Solves level 3, complex incidents and problems.
  • Provides direction to application maintenance teams in incident management, technical solution finding activities and automation.
  • Oversees the quality of solutions being provided by the application maintenance vendors.
  • Advises IT Delivery teams and Transitions Managers on serviceability and service readiness aspects of new software solutions being created.
  • Participates in DEVOPS teams for delivery of new programs.
  • Identifies and defines continuous service improvement activities in cooperation with Service Manager and application maintenance teams.
  • Designs and implements improvements.

  • Have general knowledge of the large corporation IT landscapes, preferable Philips and in depth specialist knowledge on the applications or application components of your domain.
  • Application examples for M2O include, Sofon, Siebel, ModelN, Truecomp, Anaplan, and other LOM, Sales Planning, Compensation, and CPQ industry tools.

  • Knowledge of ITIL processes or a proven track record in IT Service Operations.
  • Knowledge of what it takes to run an efficient IT platform or application in different concepts like PAAS and SAAS
  • Knowledge on IT infrastructure concepts like CLOUD computing and the way to operate these.
  • Familiar with DEVOPS concepts and their execution
  • Experience with coaching technical / functional teams.
  • Affinity with definition and creation of end2end business process management and KPI reporting
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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