Center Manager
Coppergate Consultants
Surat
5d ago

Role

The Centre Manager will be completely responsible for the profitability of the particular Centre. He / She will be

responsible for generating enquiries, converting them into premium memberships, achieving set revenue targets and

ensuring quality of service delivery to customers

Responsibilities

1. Creating marketing strategies and business plans along with the Territory / Regional Manager

2. Doing market mapping for the centre

3. Leading the centre team in organizing and executing the business plans

4. Generating enquiries by driving acquisition through lineage advertisements and BTL activities

5. Converting enquiries to premium memberships through the Sales Advisors

6. Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories

7. Complying with all the centre operations processes

8. Maintaining the upkeep & hygiene of the centre

9. Ensuring overall smooth operation of the centre

10. Inculcating good practices, driving motivation, recruiting and retaining team members

11. Coordinating with the Head Office / HR dept for arranging periodical training for team members

12. Understanding and analyzing the Shaadi Centre work flow and providing input to improve it

13. Recording customer feedback appropriately and providing feedback to the Service Advisors and the product

development team

14. Complying for all the processes laid out by various departments (Accounts, Admin, IS, HR etc) and timely

submission of all the statutory reports for centre operations

15. Recommending processes, templates and standards (including escalation procedures) for improving customer

service

16. Suggesting new ways as well as methods and channels to improve Shaadi Centre business and provide better

customer service

17. Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

1. Graduate

2. Minimum 6 months of Managerial experience

3. Experience in revenue generation role is a must

4. Preferably he / she should have worked in a profit centre head position

5. Candidate with sales experience from Education industry (worked as Centre Manager) / Insurance / Telecom /

other Financial Solutions industry preferred

6. Team handling experience is a must

7. Should have ability to work on deadlines, targets and handle pressure situations

8. Familiarity with the internet & usage of computers

9. Verbal communication in English and one local language (local language depends on the location of the office)

10. High level of empathy

11. At least average writing skills

12. Service orientation & listening

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