Position Overview :
The Product Support Associate will be part of the Customer Support and Services team which uses, top-of-the-line CRM tools like Sales force and other applications like Go-
To-Assist / Go-To-Meeting for remote desktop sharing. The application support specialist in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and product management.
In this role you will be working with customers from all over the world including countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon.
Key Responsibilities :
up connections and email