Intelligent Automation Manager
Vodafone Limited
15d ago

Accountable functional assessment of intelligent automation tools, assessing and incubating new technologies, demand management, user acceptance testing and tools repository for the VSS organisation.

Key accountabilities and decision ownership

max 5 :

  • Identifying commercially viablebusiness opportunities to develop automated solutions to VSS centres and VSS internal customers
  • Deliver automated solutions according to customer specifications on time, as per the available budget, according to IT and Security standards to VSS
  • Develop Automated solutions teams across VSS / Region asappropriate (with dotted line reporting) to support service delivery operations
  • Benchmark external best practices in the areas of Automation, Robotics, Cognitive, Dashboard development and Database management implement external or in house solutions for VSS
  • Key performance indicators max 3 :

  • Value generated through Automation including commercial value recharged
  • Satisfaction of internal Stakeholders
  • Direct reports :

    Must have technical / professional qualifications :

  • Project Management certified (PRINCE or similar) Process Improvement Certified (Six Sigma, Lean, Agile or similar)
  • Fluency in English (written and oral)
  • MS Project, Powerpoint, Excel, VBA, Database management, Sharepoint,
  • Deep understanding of Vodafone SAP and other ERP systems
  • 12 to 15 yrs of total work experience

    Employment Type : Permanent

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