Location : Bangalore
Egencia is the corporate travel division of Expedia Inc., and one of the world’s fastest growing travel management companies.
Egencia is revolutionizing corporate travel and radically changing what businesses and business travelers expect from their travel management partners.
Our blend of personalized customer service, innovative technology and insightful and proactive account management is driving considerable growth in our Asia Pacific business and we are now looking for an experienced account manager to join our team in India.
Job Description :
Egencia account managers build strong and enduring partnerships with our clients, their travelers and key stakeholders. As an Egencia Account Manager you will work closely with a portfolio of existing and newly implemented clients, helping them to meet their travel programme objectives by providing expert advice, problem solving and coordinating initiatives across India.
This role requires tenacity, drive, creativity and enthusiasm with previous B2B experience essential.
What you’ll do :
Business ownership of a customer portfolio
Understanding your clients’ businesses and strategic goals
Building and maintaining relationships with all key stakeholders within clients’ organizations
Working closely with the sales and implementation teams to ensure your clients’ expectations are exceeded and operational goals are met
Creating and managing strategic account plans with your clients to ensure they achieve their financial, service and duty of care objectives
Preparing and delivering clients’ quarterly business reviews, providing insightful intelligence and recommendations for improvement
Coordinating India-wide initiatives across multiple locations
Who you are :
You’d be great for the role if you have / are able to :
Build relationships across all levels of a client’s business that enrich our business partnership and enhance client retention
Ensure client understanding, adoption and satisfaction of all Egencia products and services
Recognize and develop growth and new business opportunities within your client portfolio
Demonstrate strong business acumen, expertise in managing travel programs and successful supplier negotiation
Utilize Egencia’s integrated online reporting platform to provide business intelligence and recommendations that maximizes clients’ travel spend ROI
Relationship builder : Builds effective relationships through positive communication that motivates and influences others.
Team player : Is an honest, trustworthy, valued team member and actively involved in achieving team objectives.
Customer Focused : Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding.
Nurtures relationships by recognizing and delivering on customer needs and opinions.
Innovator : Embraces creativity, innovation and is open to new ideas Innovates to improve current working practices / products / technologies to provide business opportunities and results
Goal setter and strategic planner : Achieves results by setting goals using quality planning, analysis and decision making.
Adapts and copes successfully with changing circumstances.
Problem solver : Takes initiative to identify current and potential problems and determines the best solution. Involves and / or manages the people and resources required
Strong business acumen : Understands the business drivers of both Egencia and our clients and appreciates their individual contribution to our success
Applicable Competencies :
Manages Complexity : Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
Personally Effective : Produces outstanding results both professionally and personally by being proactive and committed.
Continually focuses on achieving positive results contributing to Expedia’s business success.
Qualifications and Experience :
Proven experience managing and building client relationships and growing business success in a B2B market
Good listening skills with the ability to interpret the and solve customers’ needs
Excellent communication and presentation skills, both oral and written
Confident public speaking and some training experience
Able to work autonomously, combining attention to detail with innovation and problem solving skills
Ability to travel regularly within India
Flexible to adapt working style and hours to the changes in global customers’ needs and multiple time zones
Tech-savvy with ability to communicate technical product features effectively
A good knowledge of travel industry and previous experience with travel technology products preferred
Experience of the corporate travel industry is also highly advantageous
Why join us!
Expedia, Inc. is the world’s leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel.
Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes : Expedia.
com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™ and Classic Vacations®. Expedia, Inc.’s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Expedia, Inc. is a component of the S&P 500 index. For more information, visit http : / / www.expediainc.com / (NASDAQ : EXPE).
Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.