TheGSCO (Global Sales and Consulting Operations) central team is responsible forproviding training, business, contract support and communications on the SalesSystems and Tools used by Sales and Consulting globally.
The focus of this role will be to support Oracle’s Sales Organization via chatand incident support using Oracle’s Service Cloud product.
The GSCO Business Analyst will report to the GSCO Team Lead and will beresponsible for providing high quality, responsive support to Oracle’s GlobalSales and Consulting teams.
Successful candidates should have 18 months of overall experience in GSCO Team providingsales support via chat or email.
Should have strong knowledge in one of thefollowing tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud and non-cloud)Professional-
level English written and verbal skills and a commitment to highquality customer service are also essential.
Job duties are varied and complex, needing independent judgment and include butare not limited to :
Detailed Description and Job Requirements
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives.
Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing.
Provides administrative support to the Business Analysts to collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
Prepares updates to management received from the Business Analysts regarding budget to actual, informing them of deviations and opportunities.
Provide management with economic impact and compliance issues surrounding key business decisions and / or deals. Assists in the communication of Oracle Business Practices to the organization and monitor process and approvals for full compliance.
May assist in driving implementation of new processes and procedures.
Works on assignments that are routine in nature where limited judgment is needed. May determine methods and procedures on new assignments.
May provide guidance to other support members. Applies technical aspects of the job to complete tasks. Typically 4 - 6 years of related experience.