Analyst
HCL Technologies Limited
Noida
50d ago

Job Description

backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Job Description (Posting).

backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Skill (Primary)

Infrastructure Management Services (IMS)-Backup-Veritas Net Backup / Backup Exec

397563BR

Apply
Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form