As a Field Service Engineer for Robotics and Motion Divison you will be responsible for
1. Service delivery
Performs medium to high complex Service tasks like installation , commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-
site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
2. Customer approach
Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs.
Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
3. Materials and supply
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Prepares standard lists for ease of work.
4. Documentation and reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Create standards or job durations.
Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the future.
6. Operational excellence
Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.
7. Health, safety and integrity
Actively ensures that HSE practices are of high standard. Works to eliminate unsafe practices and incidents.
8. Processes and Tools
Consistently applies functional processes considering links to other teams.
Bachelor of Electrical Engineering with 3-8yrs of experience into Field Service