Assistant Manager / Executive - F&B Sales
Novotel Bengaluru Techpark
BENGALURU, South India, India
10d ago

English

Essential and optional requirements

Key tasks

  • Having good knowledge in food and beverage enabling him / her to sell the outlets or events.
  • Securing new accounts, maintaining existing accounts and executing sales and marketing strategies to maximize the profitability of the food and beverage department while maintaining guest satisfaction
  • Developing and maintaining relationships with key clients in order to produce group business
  • Report directly to the food and beverage manager
  • Maintain a good relationship with all departments inside the hotel
  • Marketing oriented and having the ability to prepare marketing plans
  • Understands the overall market in which they sell - competitors' strengths and weaknesses, economic trends, supply and demand, etc.
  • Ensures a high level of customer satisfaction
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all guests
  • Having a good knowledge in the market and ready to visit companies and get new accounts and business from them.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
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