As the Software Engineering Manager for Customer Systems, you will be responsible for leading the India development team in a fast-
paced and demanding applications development environment. You will lead improvements to Apple’s customer support applications & services and drive changes to optimize development processes with the goal of creating world-
class integrated solutions. In this role, you will be responsible for design and development delivery of innovative software solutions leveraging leading edge technologies.
Our ideal candidate has in-depth experience in developing AppleCare customer support solutions.
end, services management, learning, communications, content and knowledge-base solutions
Provide leadership and expertise to define solutions architecture for innovative software applications & servicesLead the software engineering team to improve efficiency and quality of deliverables from India based employees and delivery partnersOwn and review deliverables for accuracy, high-
quality, application performance and completenessProvide technical guidance, direction and problem solving to engineering team membersProvide staffing coordination, scaling and planning to achieve timely delivery of multiple, concurrent initiativesManage a portfolio of multiple projects, setting priorities with measurable objectives, monitoring and reporting on the process, progress and results
Bachelor of Science in CS or equivalent + 12 years of related experience.