Team Management , Performance Management, capacity management, Productivity, Work allocation of Service transition support staff.
Drive Managing day to day tasks to ensure that agreed timelines and SLAs are met
Performance management, Capacity management, Work Allocation converged products
Partner KPI’s are met.
Liaison with internal functions supplying inputs to the end to end process
Liaison with 3rd party suppliers involved inthe end to end process
Preparation and distribution of customer facing documentation
Ensure all audit compliances are in place.
Skill management of the team.Responsible for People Management of the team.
Coaching Mentoring of the team members.
Drive Value Stream Mapping
Deliver Automation in ine with VSS Value.
Graduate Post Graduate