Workforce Management Demand Planning Specialist
Electronic Arts
Hyderabad, Andhra Pradesh IN
2d ago

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-

connected consoles, personal computers, mobile phones and tablets.

Workforce Management Demand Planning Specialist

WeAreEAand we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork.

We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them while giving them room to enjoy their lives.

And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Workforce Management Demand Planning Specialist.

This person uses their statistics and analytics knowledge to inform operational models by developing forecasts for different contact types, languages, and regions.

They work across departments and partners in our global organization to understand and incorporate product and business initiatives in their analysis.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players.

We’re players taking care of players and people talking to people whenever, wherever, and however they need us.

A Workforce Management Demand Planning Specialist has to have a passion for operations and data. They should be able to find opportunities that let us scale and optimize, and they can tell stories through forecast models that come from various data points.

So how do Workforce Management Demand Planning Specialists make great experiences for players? They :

  • Develop and utilize the understanding of EA’s operational metrics and community experience goals
  • Use knowledge of EA’s sales and player engagement strategies to create accurate projections
  • Analyze trends to provide input on improving metrics including service levels, adherence, forecast vs. actual variances, review times, and occupancy
  • Develop, administer, and maintain forecasts and capacity plans
  • Ensure the reliability and quality of underlying data, and review the accuracy of reports and data sources
  • Create and maintain strong service partner relationships through forecasts that protect our business.
  • If this role is for you, then you are :

  • A Team player you can build relationships with coworkers across a global organization
  • A Storyteller you’re comfortable with technology, data and reporting, and you can tell stories using your analysis
  • Quick on your feet you can easily navigate challenges, sometimes without a lot of information as emerging issues come up
  • A Multi-tasker extraordinaire you can work on multiple projects at a time and re-prioritize as needed
  • A Teacher you can guide and train team members
  • A Decision maker you can make day-to-day decisions without seeking the higher authority.
  • If you’re interested in this role, you’ll need these skills or experiences :

  • BA / BS degree in economics, mathematics, or equivalent practical experience is preferred.
  • 3 years of demand planning, forecasting, or supply chain management experience with a proven track record for accuracy and analytic skills.
  • 2 years of Workforce Management experience in a diverse, multi-channel support environment. Retail, technology, or BPO environments are preferred.
  • Strong experience with Excel, SQL, and / or other modeling platforms with a specific focus on developing forecasts and projections.
  • Can share knowledge in Workforce Management solutions and the process governance to guide operations.
  • EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status.

    We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

    EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

    EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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