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A CSA / SR.CSR in this role deals with a number of incoming calls / chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.
KEY RESPONSIBILITIES :
o Answers incoming customer calls / chats with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.
Customer Service CSA Customer Satisfaction Customer Retention Fresher
Desired Candidate Profile
MINIMUM ELIGIBILITY :
Minimum eligibility criteria to apply to this position :
o Age : o 18 to 40 years of age
o 18 to 40 years of age
o Education / Qualifications :
o Graduate (Except B.Tech fresher with above 60%)
o Post Graduate (Except LLB / Chartered Accountant / MBBS / ICWA)
o Travel boundary limits :
o Candidate should be residing within the local transport limits
o Cabs provided (One way)
KNOWLEDGE AND SKILLS :
o Excellent communication skills
o Polite and customer service oriented
o Exhibits patience and empathy to resolve customer queries
o Typing Skills : 15 wpm with 85 % accuracy
INTERVIEW TIMINGS : Monday To Saturday- 11am- 5pm
Contact Person : HR- Soniya -9632033644
Firstsource Solutions Ltd, Floor 3,
Tower 5A & 5B, Pritech II,
Ecospace Park, Sarjapura outer ring road,
Contact- HR SONIYA- 9632033644.
UG : Any Graduate - Any Specialization
PG : Any Postgraduate - Any Specialization
Doctorate : Doctorate Not Required
Company Profile :
Firstsource Solutions Ltd.
Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services.
The CompanyÃ¢â â ¢s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution.
Services are seamlessly delivered using the Rightshoring model to meet a clientÃ¢â â ¢s business objectives and cost reduction strategy.
The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative.
We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.
Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees.
Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution.
Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-
making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centers in four countries to meet a clientÃ¢â â ¢s business objectives and cost reduction strategy.
Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare.
Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.
We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.
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