Support Developer
FIS
Bangalore, Bangalore,IN
6d ago

Position Responsibilities Requirements :

PRIMARY OBJECTIVE :

To help support Asset Finance (AF) customers as part of the Client Services’ Response Team, using excellent analytical and problem-

solving skills to replicate and debug issues, and to provide guidance on client impact and potential solutions.

This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-

base of high-profile companies to the highest quality. You will be backed up by a highly experienced team of designers, developers and QA engineers with vast product knowledge.

KEY RESPONSIBILITIES :

  • Interact with a wide range of global AF staff concentrated mainly in Bangalore and Christchurch, but also in the USA, Philippines and UK
  • Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
  • Proactively helping to prevent future problems by developing and documenting new initiatives and processes, and highlighting any potential defects you may find
  • Responsibility for ongoing learning of the AF application and business processes of key clients.
  • Adhere to development processes, work instructions and standards
  • Provide support, training and assistance to others including peer reviews
  • Provide prompt escalation of functional, technical and project issues to Management
  • Remain up to date with functional and technical changes within the product
  • Remain up to date with new technologies and practices relevant to the organization
  • KEY SKILLS AND BEHAVIOURS :

  • Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success.
  • Excellent written and verbal communication skills
  • Relevant tertiary qualification and / or professional experience in software development, systems analysis, design and architecture
  • Good experience in C# and debugging techniques, understanding Object Oriented development, and making use of related technologies such as SVN Source Control and ReSharper.
  • Experience with relational databases Microsoft SQL Server and Oracle
  • Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
  • A positive, proactive and professional attitude a team player who can also work independently under minimum supervision
  • Maintain a focus on excellence at all times.
  • The desire to increase knowledge and skills when circumstances call for additional learning
  • Any experience in Accounting or Leasing is a bonus
  • FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-

    keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.

    FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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