Sr. Executive – Credit Specialist
American Express Company.
Gurgaon, India
6d ago

This is Band 28 requisition.

About American Express :

We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide -

combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Overview of the Business :

  • Global Credit Administration (GCA) manages the company's credit, collections, and fraud service operations around the world.
  • Global Collections oversees the management of our first- and third-party collections agencies, as well as various specialty partners.

  • GCA aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spending that will not be paid back to American Express.
  • In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment.

    Job responsibilities :

  • Ensure maximum recovery on accounts through inbound / outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Balance customer interests with the interests of American Express.
  • QUALIFICATION :

  • Graduate or Post-Graduate from a recognized University can apply.
  • Prior work experience in collections required.
  • Proven analytical and problem solving skills with a strong attention to detail.
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Ability to evaluate card members financial and account data to make sound business decision.
  • Analytical mind & attention to detail.
  • Strong interpersonal, communication and listening skills. Excellent negotiation skills.
  • Demonstrated consultative experience, ability to influence, resourceful.
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