Assoc Sales Operations Specialist
Symantec
Maharashtra, Pune
7d ago

Team : Shared Resource Center - Global Sales Operations & Effectiveness (GSOE) The team is responsible for supporting internal Sales teams and working alongside other cross-

functional teams where appropriate to improve customer experience & optimize process.

Position : Renewals Sales Operations Analyst

This role may require working in shifts.

Responsibilities may include some or all of the following :

  • Quote support to Sales
  • Order status enquiries
  • Collaborate with in field sales team to support them and manage queries with respect to processes and programs that SRC are briefed and trained on
  • Escalation of queries to Symantec in region Operations or appropriate cross-functional team for 2nd level support on handled processes & tasks
  • Qualifications and Experience :

  • Proficient with Systems and Tools (e.g. CRM like SalesForce.com (SFDC), Oracle R11i & R12, Microsoft Office training will be provided as needed
  • Experience of Quoting in Oracle R12 preferred
  • Good customer facing skills
  • Ideally has worked within a sales administration and / or order management within a multinational or technology environment
  • Attention to detail
  • Able to learn quickly and follow processes
  • Requires excellent communication skills, cross functional experience and strong interpersonal skills
  • Results and detail oriented with the ability to manage conflicting priorities effectively
  • Strong written and verbal communication skills
  • Technologies :

  • SFDC, Oracle R11i and R12 , Microsoft Excel and PowerPoint required
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