Manager (IC)
Bank of America Corporation
9d ago

Job Description : Overview


  • Bank of America overview, BA Continuum India overview, Business Overview)
  • Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

    BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

    This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.

    We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

    BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

    Process Overview

    As part of the Bank of America Merrill Lynch GMOMO (Global Markets Operations and Middle Office) Change Group, the incumbent will be an integral part of a multi-

    disciplinary team whose mandate will be to deliver industry leading Front-to-Back process and technology solutions. Acting as a change agent, he / she will manage a variety of value-

    driven initiatives at every phase of the project life-cycle. Use his / her knowledge of processes and best practices within technology (application integration / application development), Finance / Middle-

    Office Operations and project management to assist in identification, assessment and resolution of complex issues / problems.

    Assist in executing the enterprise-wide direction for GMOMO Trade Control and Operations functions. As a member in the group, he / she will support front-

    to-back integration and change initiatives and be accountable for driving change and executing successful implementations.

    This incumbent will be required to work out of BA Continuum India Ltd (A Non Banking Subsidiary of Bank of America).

    Job Responsibilities

    Manages a single function or specialty area, typically involving service, operations or administrative associates. Directs team leaders and / or assistant managers using established policies and procedures and sets priorities to ensure task completion.

    Resolves escalated issues and problems. Possesses exceptional leadership and communication skills. May perform a specialist role in a support function performing routine transactions or functional activities.

    Incumbents would be Graduates / Post Graduates with 84-108 months of work experience with at least 12 months experience of handling multiple team leaders and significantly large operation of 80-100 associates.

    Job Requirements

    As a member of Project management team within Global Markets Initiatives, responsibilities will include the following :

    Candidate will have the opportunity to manage medium to large sized change projects within the Middle Office and Operations through full project life-

    cycle from the envisioning, definition of business requirements and processes, through to systems development, testing and implementation.

    Will be expected to create business case (BRD), conceptual designs of as-is / to be (business process and technical flows) and translate business priorities and requirements into actionable, structured, project plans.

    Manage and execute deliverables specific to the Asia region as well as Global deliverables, with reporting both locally in Asia and into the Global Program.

    Communication skills will be heavily utilized in forming and communicating a change agenda and gaining stakeholder buy-in.

    Partner closely with Middle Office, Finance, Operations, COO teams, and Technology partners to define / re-define business processes and implement related technology solutions / workflows within Global Markets to support in Business activities like.

    Legal Entity infrastructure build out

    Industry Initiated Change build

    BAU Issues Management

    Drive Issue resolution and Mitigate project risks.

    Reports on a program of projects with varying levels of complexity often involving multiple internal and external constituents and matrix of partners.

    Ensures transparency to key stakeholders, sponsor and champion.

    Assist in managing program / project financials, risk management, and partners with technology program solutions manager for infrastructure requirements.

    Job requirements (Mandate skills, desired skills)

    Strong project management skills, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization.

    Good understanding of financial products, basic IT infrastructure and Middle Office / Back Office processes & procedures

    Acumen to decipher Regulatory, Legal and Compliance documents and prepare BRD, FRD and other business & techno-functional documents

    Ability to understand and drive Front-to-Back Workflow and articulate and understand full product / trade life-cycle in Global Markets.

    Excellent verbal and written communication / presentation skills.

    Negotiation Skills : - Ability to negotiate with ground level folks and also with Line managers (Senior & Junior)

    Stake holder management (internal & external) across regions / functions / lines of business.

    Hands on experience with SQL / Excel VBA, MS access and Share point, and handling MIS, will be an added advantage.

    Knowledge of Project Planning tools as MS Project or similar suites is a bonus


    MBA from a reputed institute / Chartered accountant / Post graduate in Finance / Economics from a reputed institute.


    8+ years of performing business analysis / definition and Project Management to support large projects and business change.

    Location - Hyderabad

    Shift timings 12 : 30 PM to 09 : 30 PM IST

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