Lead Support AE - AE
Cadence Design Systems, Inc.
6d ago

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Primary Duties and Responsibilities

Proficient with core infrastructure tools and support processes, strong customer communication skills, direct customer / R&D / product marketing interaction, proficient in complex technical problem diagnosis / resolution, seed, write and review solutions for the Knowledge Database (KDB), process and advocate CCR’s to R&D, coordinate CCR Hot-

fixes for customers, lead and contribute to team initiatives / projects, expert level support to other team members, proficient in all core products and hardware platforms, knowledgeable in more complex product solutions / processes which may cross boundaries to other technical product areas, identifies technical trends within area of specialization, provides root cause analysis of underlying customer problem areas, takes initiative to implement necessary changes, effectively handles customer escalations and collaboration for complex problem resolution.

We’re doing work that matters. Help us solve what others can’t.

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