OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.
Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity :
As a Customer Support Product Specialist, you will be using your technical skills and customer service exposure / abilities to provide second-
line technical support for customers using OpenText products and add value to your profile and that of the organization.
You are great at :
Identifying and resolving issues in accordance with the Service Levels agreed with customer.
Manage customer expectations by documenting all communication using support ticketing system.
Reporting software bugs and testing the solutions before delivering to customers.
Authoring technical documents / articles and enriching OpenText Knowledge Center / Knowledge Base.
Work within the boundaries of OpenText policies and processes.
What it takes :
In-depth knowledge on one or more operating systems (Windows, Linux, AIX, Solaris).
Experience in analyzing or debugging (Windows / Linux-logs, Java debugging, Browser debugging).
Expert knowledge on troubleshooting and debugging databases (SQL, PL / SQL, Oracle, DB2).
Knowledge of administration / troubleshooting Application Servers (IIS, Apache)
Basic Networking knowledge (TCP / IP, HTTP / s, Firewalls).
This is rotational shifts job, which includes night shift for a week each month.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.