Learning Experience Specialist
PayPal
Bengaluru, India
12d ago

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ : PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.

Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Learning Experience Specialist (LES) based in Bangalore will be responsible for delivering a range of training for Global Customer Service (GCS) teammates to help them understand PayPal business model, PayPal product, processes and industry knowledge.

The training includes new hire training, Up-Skilling, refresher, soft skills and ad hoc training deliverables. He / she will work on cross-

functional improvement projects as well as global projects to drive the business KPIs. He / she will also need to collaborate with global training team and cross-

functional teams and acts as a SME for Global Customer Operations (GCO). Areas of focus include developing and delivering training, project management, training needs identification, assessment of the effectiveness of training, coaching, facilitation and review of key customer metrics.

Job Requirements :

Basic knowledge of adult learning principles and ability to apply in a learning culture

Able to deliver messages of success and stands tall in the face of communicating missed goals or opportunities

Thrives in a constant change environment and will champion change for teammates and learning partners

Ability to work flexible hours as business need dictates

This position could require travel to other PayPal sites globally

A second language other than English would be a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.

Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment.

Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity / Affirmative Action record keeping, reporting, and other legal requirements.

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