Program Manager – SMB Sales Operations
Adobe Systems Incorporated
9d ago

Position Summary

Program Manager, SMB sales operations will be responsible for Sales Operations initiatives related to Outbound, Inbound, Chat and Customer Lifecycle Inside Sales Team to support key sales objectives.

To begin with, this role will be an Individual Contributor role focused on reporting, analytics and business consulting support on topics such as Sales Rep Productivity, Forecasting Accuracy, Pipeline Health, Cost of Sales, Renewals and Customer Retention etc.

This role provides an opportunity to work on high profile and strategic initiatives across Phone Sales.

This role requires a higher degree of go to market understanding of different regions, deeper understanding of sales processes and management practices, and cross functional collaboration.

In this job, incumbent is also required to analyze complex problems in a methodical and structured manner, he / she must have higher order of communication, stakeholder management skills coupled with executive presence.

This is a Business Intelligence Management Job.

  • Facilitation of compliance audit on the back-end as well as front end processes
  • Technical and Functional expertise in Sales Operations Reporting, Insights, Quota setting and Compensation
  • Territory coverage and capacity planning, Forecasting, Pipeline management
  • Performance and productivity reporting across the teams and geo’s
  • Standardization of processes working in collaboration with stakeholders in different teams
  • Process mapping and SOP development, documentation of key processes
  • Manage Quarterly business reviews with leadership
  • Process audits, suggest and implement improvements, Data audits to improve data quality in systems
  • Identifying trainings needs and ensuring regular training touches and refreshers on process knowledge and compliance
  • Suggesting and implementing corrective action plans for non-compliance activities, performing Root Cause Analysis with action plans
  • Building excellent logical thought process for gap representation effectively
  • Building strong rigor and people skills to ensure timely closures of gaps, helping function / s emerge as efficient
  • Tracking the program progress basis the KPIs and flagging when appropriate
  • Drill-down analysis of KPIs and business measures to find the areas of opportunities and individual outliers
  • Performing Risk Assessments on the programs basis their credentials
  • Requirements

    Success will require the following key capabilities :

  • Ability to disaggregate the problem into logical chunks that lend themselves to efficient analysis.
  • Executive presence ability to build credibility through virtual interactions ((telephone, connect, VC) with senior sales leaders
  • Strong work ethics and ability to work independently with minimal supervision, filling in the blanks as appropriate in the stakeholder requests (vs.
  • merely executing to instructions)

  • Excellence on Adobe Leadership capabilities scaling the business, leading check-in, demonstrating high EQ, leading the change and hiring the best talent
  • Target Profile

  • Bachelor’s degree in a related discipline required; MBA or equivalent strongly preferredMinimum 9-12 years of relevant experience in combination with 4-
  • 5 yrs. managing Sales operations team projects and processes for Sales within high-tech industry, software preferred (SAAS).

    Excellent verbal and written skills; experience presenting to an executive audienceStrong analytical and problem resolution skills, including the ability to research and simplify complex situationsStrong Project management skills, action orientation, improvement orientation & change managementGood knowledge about Salesforce, pipeline growth, quota attainmentGood understanding of Creative cloud and its productsExcellent with Excel, Tableau, Power BI and Report Analysis

    At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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