Service Desk Coordinator
Videojet Technologies
Navi Mumbai, Maharashtra, India, India
34d ago

Hi,We are currently seeking a Service Desk coordinator to join our team in Mumbai.Position Purpose :

  • Attending incoming customer calls to log service requests in system
  • Answering & directing the customer service request calls for TS support by convincing them
  • Coordination with Service / IB Team through Phone / Mails
  • Calling existing customer to capture NPS feedback
  • Calling Service Engineers / Managers to Debrief calls .
  • Data entry in Oracle, should have good typing speed .
  • Should have Multitasking ability to co-ordinate with various departments
  • Language preference in English, Hindi
  • Good in excel to generate reports & forwarding it to field Team .
  • Internal approval follow-ups related to call logging / Debriefing.
  • Knowledge, Skills

  • Education Bachelor degree in any discipline
  • Work experience 1-3 year. Fresher can be considered as an exception.
  • Should be familiar with Local language
  • Good MS-Excel / Outlook knowledge
  • Must have good communication skills & proficiency in English / Hindi . Danaher Corporation OverviewDanaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.
  • Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions.

    Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage.

    We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

    At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries.

    We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.

    Full-time

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