Sr Assoc Consultant
BMC Software
Maharashtra
8d ago

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide.

It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.

Position Overview

Individual is responsible for monitoring, maintaining and providing resolution for BMC AO (Atrium Orchestrator) / BMC ADDM.

He / She will ensure that BMC AO / BMC ADDM systems are correctly monitored, maintained, and accessed to ensure accurate high availability for end-users.

Key Accountabilities / Duties

ØProvide L2 / L3 operational support on BMC AO / BMC ADDM, Asset Management, as per agreed SLAs

ØExperience in L3 Support, Administration and Development is essential.

ØMaintain BMC AO / ADDM platform availability as per agreed availability commitment

ØDevelop new customizations, integrations, and reports

ØTroubleshoot BMC AO / ADDM application, customizations, integration issues.

ØFollow the ITIL standard best processes.

Requirements :

ØCandidate must possess a Bachelor’s Degree.

ØExperience level 3+ years

ØShould have worked in Managed Services environment

ØExperience on UNIX operating system and ITIL framework is an advantage.

ØExcellent in troubleshooting BMC AO (BMC Atrium Orchestrator) / ADDM applications, integrations, customizations.

ØWell organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.

ØShould be customer facing.

ØExercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

ØEffective communication skills (verbal and written).

ØWilling to work in shifts, weekend and on-call support will be required.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services.

From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance -

increasing their agility and exceeding anything they previously thought possible. BMC Software. It's amazing what IT was meant to be.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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